All prices are subject to adjustments according to the prevailing Market Representative Rate (TRM), as well as the fluctuation of international gold and gemstone values.
For custom and exclusive design pieces, the price will be fixed upon approval of the quote. It will only be modified if the client requests subsequent changes in design, materials, or specifications.
For custom and exclusive design pieces, the price will be fixed upon approval of the quote. It will only be modified if the client requests subsequent changes in design, materials, or specifications.
Each jewel is handcrafted to order. The estimated delivery time is a
minimum of 15 business days, starting from the confirmation of full payment.
For pieces with stones selected at the customer's request, the time may be extended.
The final price may vary if the cost of materials changes before manufacturing begins.
Use of the website, WhatsApp, and other channels implies acceptance of these policies, the Terms and Conditions, the Privacy Policy, and the consumer protection regulations in force in Colombia. All transactions are governed by Colombian law.
Promotions apply only to the channel in which they were published.
Coupons will have clear conditions: minimum amount, validity, and exclusions.
They cannot be combined with each other or with other offers.
For returns, only the amount effectively paid by the customer will be refunded, excluding the promotional benefit.
Shipping is within 30 business days of verification of full payment. Deliveries can be made at the showroom (by appointment) or by shipping to the address registered by the customer. In case of collection by a third party, written authorization and valid identification will be required. CELIDE will not be responsible for loss or damage once the piece is properly delivered to the carrier or to the authorized customer.
The customer may exercise the right of withdrawal for purchases made through digital channels within five (5) business days following delivery, in accordance with Law 1480 of 2011.
If the product has missing items or inconsistencies, these must be reported within two (2) business days following delivery.
In the event of a manufacturing defect, the jewelry may be replaced with another of equal value, subject to technical evaluation.
No exchanges or returns apply to personalized or exclusively designed pieces.
Damage due to misuse, impacts, normal wear and tear, or accidents are not covered, but CELIDE offers a repair service with a personalized quote.
All jewelry is made of certified 18K gold and comes with a certificate of
authenticity.
Free annual maintenance is included for three (3) years, covering inspection, cleaning, polishing, and buffing (rhodium plating excluded).
The warranty does not cover damage from misuse, impacts, or exposure to chemicals.
The request will be evaluated by the technical team to determine if the warranty applies.
Each gemstone jewelry piece comes with a CELIDE Certificate, indicating type, carat weight, quality, and origin.
Natural stones may exhibit variations in color, inclusions, or shapes, which are not defects.
Special care is recommended: do not sleep with them, avoid water or chemicals, store them
individually, and remove them during exercise.
Damage to gemstones due to misuse is not covered by warranty. Replacement will incur an additional cost.
CELIDE clearly informs of any treatment applied to the gems before purchase (thermal, diffusion, filling, irradiation, etc.).
The client must accept this information before finalizing the purchase (signature in showroom or digital acceptance).
If a treatment was not informed, the client may demand a refund or exchange, in accordance with the law.
CELIDE works exclusively with natural diamonds, unless there is an express request for laboratory diamonds, in which case a clear certification is provided.
CELIDE complies with Law 1581 of 2012 (Colombia) and, in the case of international clients, with local regulations and the GDPR.
Personal data will be used for order management, after-sales service, warranties, informational mailings (with prior authorization), and legal compliance.
Clients may exercise their rights to consult, update, rectify, delete, or revoke the use of their data at any time.
The official contact is: correo@celidegold.com.
CELIDE Tailored Gold will not be responsible for: - Indirect, incidental, or consequential damages resulting from the improper use of the pieces. - Delays caused by force majeure, acts of God, or external factors (e.g., shipping delays, natural disasters, health crises, border closures). - Errors attributable to incorrect or incomplete information provided by the customer.
CELIDE offers repair, maintenance, and restoration services through a personalized quote, even in cases not covered by warranty.
Clients may request these services through our official channels.
A preventive technical check-up every 12 months is recommended to preserve the value and integrity of the jewel.
These policies are governed by the laws of the Republic of Colombia, especially Law 1480 of 2011 (Consumer Statute) and complementary regulations.
In the event of disputes, the parties will seek a direct and amicable solution. If this is not achieved, they will resort to the Superintendence of Industry and Commerce (SIC) or the competent courts in Colombia.
By making a purchase at CELIDE Tailored Gold, whether in the showroom, on the website, via WhatsApp, or through any other authorized channel, the customer declares to have read, understood, and expressly accepted these General Policies.