"Yes. We offer custom design services made to order. Book your appointment or reach out via WhatsApp, and we will gladly assist you."
"Every piece from CELIDE is designed to offer an elegant and comfortable fit. On each product page, you will find a detailed size guide to help you choose the correct size. If you still have questions, you can message us via WhatsApp or email, and we will gladly provide personalized assistance. We also offer a post-purchase resizing service, subject to availability and conditions."
All CELIDE jewelry is crafted from certified 18K gold and meticulously handmade by master artisans.
Every creation includes complimentary annual maintenance during the first three years, encompassing: technical inspection, professional steam cleaning, polishing, and buffing. Please note: This service excludes rhodium plating.
Our warranty excludes damage resulting from misuse, accidental impacts, or exposure to chemical substances such as perfumes, creams, alcohol, or harsh cleaning products. These agents can diminish the gold's natural luster and compromise the integrity of the gemstones. Improper care or chemical exposure may void the warranty.
All warranty claims are subject to evaluation by our technical team to assess eligibility according to the nature of the damage.
All our prices are subject to adjustment based on the current Market Representative Rate (TRM) between the Colombian Peso and the US Dollar, as well as fluctuations in the market value of materials such as gold and gemstones.
This policy does not apply to bespoke creations and exclusive custom designs, which are individually quoted and priced upon approval and confirmation. In these cases, the agreed price will be honored, unless the client requests subsequent modifications to the design, materials, or specifications.
Every CELIDE piece is handcrafted to order. The estimated delivery timeframe is a minimum of 20 business days, starting from the confirmation of full payment. No creations will be dispatched until payment is received in full.
Clients may opt to collect their jewelry at our physical showroom by prior appointment, subject to availability. If a third party is collecting the order, they must present written authorization along with an official ID.
CELIDE is not liable for any loss or damage that may occur once the piece has been successfully delivered to the address provided by the client.
Please note: The final price may be adjusted based on the updated market value of materials at the time of production.
Absolutely. Once your piece has been dispatched, you will receive an email and/or a WhatsApp notification containing the tracking number and a link to monitor your shipment in real time with the courier service. This ensures you can follow the exact location of your order at every stage of transit until it safely reaches your hands.
At CELIDE, we are committed to providing you with an exceptional experience. Should you have any inquiries, you can reach our Client Services team via WhatsApp, email, or through the contact form on our website. We will respond as promptly as possible, providing the personalized attention you deserve.
At CELIDE, we understand that every piece of jewelry is unique, handcrafted to fine jewelry standards. Therefore, every exchange request is carefully evaluated in compliance with current regulations and our commitment to quality and client satisfaction.
For purchases made through our digital channels, clients may exercise their right of withdrawal (Derecho de Retracto) within five (5) business days following product delivery, as established under Article 47 of Law 1480 of 2011 (Consumer Protection Statute).
Should the received piece present any discrepancy or be incomplete, the client must notify us within two (2) business days following delivery. Beyond this timeframe, exchange requests for these reasons cannot be processed.
If a piece exhibits a manufacturing or structural defect (not attributable to wear, handling, or tear), CELIDE will evaluate the case alongside our specialized technical team. If the exchange is approved, the jewelry will be replaced with a piece of equal value, though not necessarily with identical characteristics, considering the artisanal nature of our creations.
Requests due to loss, accidental damage, or misuse do not qualify for exchanges. In such instances, we offer a repair or replacement service subject to a personalized quote.
Returns and exchanges do not apply to bespoke creations or exclusive custom designs, as these are made-to-order pieces tailored specifically to each client.
In all instances, CELIDE reserves the right to inspect the condition of the jewelry before approving an exchange, thereby ensuring the integrity of the process and compliance with our quality standards.
At CELIDE, we deeply value your trust. That is why all personal and payment data you enter on our online store is protected using encrypted security protocols (SSL) and is not shared with third parties.
We only use your data to process your purchase, provide a better service, and send you relevant information if you authorize it.
You can view our complete Privacy Policy by clicking the link in the footer.