Yes. We offer customization services upon request. Schedule your appointment or write us via WhatsApp and we will advise you.

Each CELIDE piece is designed to offer a stylish and comfortable fit. On each product page, you'll find a detailed size guide to help you select the right size. If you still have questions, you can write to us via WhatsApp or email, and we will gladly provide personalized assistance. We also offer a post-purchase size adjustment service, subject to availability and conditions.

All our jewelry is made of certified 18K gold and crafted by specialized artisans. Each piece includes free annual maintenance for the first three years, which comprises: technical inspection, steam cleaning, polishing, and buffing. *This service does not include rhodium plating.* The warranty does not cover damages resulting from misuse, heavy impacts, or exposure to chemical substances such as perfumes, creams, alcohol, or cleaning products. These can negatively affect the gold's brilliance and compromise the integrity of gemstones. Improper use of these products may void the warranty. Any warranty claim will be evaluated by our technical team to determine its viability based on the type of damage.

All our prices are subject to changes in accordance with the current Market Representative Rate (TRM) between the Colombian Peso and the US Dollar, as well as fluctuations in the value of materials such as gold and precious stones. This condition does not apply to pieces made under customization and exclusive design processes, which will be quoted and individually fixed at the time of their approval and confirmation. In these cases, the agreed price will be honored, unless the client requests additional changes in design, materials, or specifications thereafter.

Each CELIDE jewel is handcrafted to order. The estimated delivery time is a minimum of 20 business days, counted from the confirmation of full payment. No jewel will be dispatched until full payment has been received. The client may choose to pick up the jewel at the physical showroom by appointment, subject to availability. If the product will be picked up by a third party, they must present a written authorization and official identification. CELIDE will not be responsible for losses or damages that occur once the piece has been correctly delivered to the address provided by the client. Note: The final price may be adjusted according to the updated value of the materials at the time of manufacturing.

Yes. Once your jewelry has been shipped, you will receive an email and/or WhatsApp message with the tracking number and a link to track your order in real-time with the shipping company. This way, you can know exactly where your order is at each stage of the journey until it reaches your hands.

At CELIDE, we are committed to providing you with an exceptional experience. If you have any concerns, you can contact our customer service team via WhatsApp, email, or the contact form on our website. We will respond as soon as possible with the personalized attention you deserve.

At CELIDE, we understand that each piece of jewelry is unique, handcrafted to high jewelry standards. Therefore, all exchange requests will be carefully evaluated, in accordance with current regulations and our commitment to quality and customer satisfaction.For purchases made through our digital channels, the customer may exercise the right of withdrawal within five (5) business days following product delivery, as established in Article 47 of Law 1480 of 2011 (Consumer Statute).If the received product has an inconsistency or is incomplete, the customer must notify us within two (2) business days after delivery. After this period, exchanges for this reason cannot be processed.If the piece presents a manufacturing or operational defect (not attributable to use, handling, or wear and tear), CELIDE will evaluate the case with its specialized technical team. Should an exchange be approved, the jewelry will be replaced with one of equal value, though not necessarily with the same characteristics, given the artisanal nature of our pieces.Requests due to loss, accidental damage, or misuse are not eligible for exchanges. In these cases, we offer repair or replacement services with a personalized quote.Exchanges or returns do not apply to pieces developed through customization or exclusive design processes, as these are bespoke orders tailored to each customer.In all cases, CELIDE reserves the right to verify the condition of the jewelry before approving an exchange, thus ensuring the integrity of the process and compliance with our quality standards.

At CELIDE, we deeply value your trust. That's why all personal and payment data you enter in our store is protected by encrypted security protocols (SSL) and is not shared with third parties. We use your data solely to process your purchase, offer you better service, and send you relevant information if you authorize us to do so. You can view our complete Privacy Policy via the link at the bottom of the page.