Privacy policy

General Policies – CELIDE Tailored Gold

1. Price Variation

All prices are subject to adjustments based on the current Market Exchange Rate (TRM in Colombia), as well as fluctuations in the international values of gold and precious stones.

For custom and exclusive design pieces, the price will be locked upon quote approval. It will only be modified if the client requests subsequent changes in design, materials, or specifications.

2. Availability and Delivery Times

Each piece of jewelry is handcrafted to order. The estimated delivery time is a minimum of 15 business days from full payment confirmation. For pieces with stones selected upon client request, the lead time may be extended. The final price may vary if the cost of raw materials changes before manufacturing begins.

3. Terms of Use for the Site and Digital Channels

The use of the website, WhatsApp, and other digital channels implies acceptance of these policies, the Terms and Conditions, the Privacy Policy, and current consumer protection regulations in Colombia. All transactions are governed by Colombian law.

4. Promotions and Coupons

Promotions apply exclusively to the channel in which they were published. Coupons will have clear conditions: minimum purchase amount, validity period, and exclusions. They are non-cumulative with each other or with other offers. In the event of a return, only the amount actually paid by the client will be refunded, excluding the promotional benefit.

5. Dispatch and Deliveries

Dispatch takes place within 30 business days following verification of full payment. Deliveries can be made at the showroom (by appointment only) or via shipping to the address registered by the client. In the case of pickup by a third party, written authorization and valid identification will be required. CELIDE shall not be held liable for loss or damage once the piece is correctly delivered to the carrier or authorized client.

6. Exchange Policy and Right of Withdrawal

The client may exercise the right of withdrawal for purchases made through digital channels within five (5) business days following delivery, in accordance with Law 1480 of 2011. If the product arrives with missing items or inconsistencies, they must be reported within two (2) business days following delivery. In the event of a manufacturing defect, the piece may be replaced with another of equal value, subject to technical evaluation. No exchanges or refunds apply to customized or exclusive design pieces. Damage caused by misuse, impacts, normal wear and tear, or accidents is not covered, but CELIDE offers a repair service with a personalized quote.

7. Warranty

All jewelry is crafted in certified 18K gold and comes with a certificate of authenticity. It includes free annual maintenance for three (3) years, covering inspection, cleaning, polishing, and buffing (excludes rhodium plating). The warranty does not cover damage caused by improper use, impacts, or exposure to chemicals. Requests will be evaluated by the technical team to determine warranty eligibility.

8. Precious and Semi-Precious Stones

Every piece featuring gemstones is delivered with a CELIDE Certificate indicating type, carat weight, quality, and origin. Natural stones may exhibit variations in color, inclusions, or shapes, which are not considered defects. Special care is recommended: do not sleep with them, avoid exposure to water or chemicals, store them individually, and remove them during physical exercise. Damage to gemstones caused by misuse is not covered by the warranty. Replacement will incur an additional cost.

9. Gemstone Treatment Transparency

CELIDE clearly discloses any treatment applied to gemstones prior to purchase (thermal, diffusion, filling, irradiation, etc.). The client must accept this information before completing the purchase (written signature in showroom or digital acceptance). If a treatment was not disclosed, the client may demand a refund or exchange in accordance with the law. CELIDE works exclusively with natural diamonds, unless explicitly requested as lab-grown, in which case clear certification will be provided.

10. Personal Data Protection

CELIDE complies with Law 1581 of 2012 (Colombia) and, for international clients, with local regulations and the GDPR. Personal data will be used for order management, after-sales service, warranties, marketing communications (with prior consent), and legal compliance. Clients may exercise their rights to review, update, rectify, delete, or revoke the use of their data at any time. The official contact email is: correo@celidegold.com.

11. Limitation of Liability

CELIDE Tailored Gold shall not be held liable for:

• Indirect, incidental, or consequential damages resulting from improper use of the pieces.

• Delays caused by force majeure, fortuitous events, or external factors (e.g., courier delays, natural disasters, health emergencies, border closures).

• Errors attributable to incorrect or incomplete information provided by the client.

12. After-Sales Service

CELIDE offers repair, maintenance, and restoration services under a custom quote, even for cases not covered by the warranty. Clients may request these services through our official channels. Preventive technical inspection is recommended every 12 months to maintain the value and integrity of the jewelry.

13. Applicable Law and Dispute Resolution

These policies are governed by the laws of the Republic of Colombia, particularly Law 1480 of 2011 (Consumer Statute) and supplementary regulations. In the event of disputes, the parties will seek a direct and amicable resolution. If unachieved, the matter will be referred to the Superintendency of Industry and Commerce (SIC) or the competent courts in Colombia.

14. Acceptance of Policies

By making a purchase at CELIDE Tailored Gold—whether in the showroom, website, WhatsApp, or any other authorized channel—the client declares to have read, understood, and expressly accepted these General Policies.